Shipping policy

Shipping Policy

Thank you for shopping with Noore. We carefully prepare each order and want your pieces to arrive safely and smoothly. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 2–4 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or holidays.

During launches, sales, holidays, or periods of high order volume, processing times may be slightly longer. We appreciate your patience while we prepare your order.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout.

Estimated delivery times shown at checkout begin after your order has been processed and shipped.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed by Noore.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for the shipping carrier to scan and update your tracking information after receiving your package.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before submitting your order.

Noore is not responsible for delays or packages that are returned, misdelivered, or undeliverable due to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your package is marked as delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and contact the shipping carrier for additional information.

If you still need assistance, please contact us and we’ll do our best to help.

Returned Packages

If a package is returned to Noore because of an incorrect or incomplete address, failed delivery attempt, or other issue outside of our control, the customer may be responsible for any additional shipping costs required to resend the order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and clear photos of the item and packaging.

We’ll review the issue and work with you to make it right.

Questions?

If you have any questions regarding the shipping or delivery of your order, please contact us through our Contact Us page. We’re happy to help.