Refund policy

Returns & Exchanges

We hope you love your Noore pieces. If something isn’t quite right, we’re happy to help with eligible returns and exchanges.

Returns

Eligible items may be returned within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn, unwashed, and unused
  • Free from makeup, perfume, deodorant, stains, or other signs of wear
  • In their original condition and packaging
  • Returned within 30 days of the order being marked as delivered

Noore reserves the right to refuse a return if an item does not meet these conditions.

Exchanges

Eligible items may be exchanged within 14 days of delivery, subject to availability.

Items must be unworn, unwashed, unused, and in their original condition and packaging.

If your preferred color or style is unavailable, you may return the eligible item within our 30-day return window for a refund.

Undercaps & Final Sale Items

For hygiene reasons, undercaps are final sale and cannot be returned or exchanged.

Items marked Final Sale are also not eligible for returns or exchanges.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method when sending your return. Noore is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include your order number along with clear photos of the item.

Once reviewed, we’ll work with you to make it right.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund to your account.

How to Start a Return or Exchange

To request a return or exchange, please contact Noore through our Contact Us page and include:

  • Your full name
  • Order number
  • Item(s) you would like to return or exchange
  • Reason for your request

Please do not send an item back without first contacting us and receiving return instructions.

Questions?

If you have any questions about your order, return, or exchange, please reach out through our Contact Us page. We’re happy to help.